Everything you'd want to know — shipping, returns, authenticity, payments, accounts. Still stuck? Reach out.
Shipping & delivery
Weekday orders placed before 1 PM local at the routing warehouse ship the next business day. Orders auto-route to whichever of our two US fulfillment hubs is closer to your ZIP. Most US destinations arrive in 2–5 business days. Alaska and Hawaii typically take 5–8 days.
Free standard shipping on US orders over $49. Below that it's a flat $6.99.
Not yet — we ship within the US (including AK and HI) only. International shipping is on the roadmap for late 2026.
A tracking number lands in your email within an hour of dispatch. You can also use our order tracking page with your order number and email.
We use UPS Ground and USPS for most orders. Heavy items (over 20 lb) ship FedEx Home. You'll see the carrier on your tracking page.
Returns & refunds
30 days, no questions asked, on unopened items. Defective items get a free return label and a same-day refund.
Email purchase@nsxdistribution.com with your order number and we'll email you a prepaid label within one business day.
We process refunds within 3 business days of receiving the return. Banks usually post the credit within 5–10 days after that.
Opened hygiene items (skin care, opened food, opened pet food) can't be returned for resale reasons. We always replace these if they arrived defective.
Products & authenticity
100% authentic. Sourced through authorized US distributors only. Original brand packaging, original lot codes, original warranties.
Yes. Email us with your order number and we'll send the corresponding invoice from our distributor showing the SKU and lot.
Yes — full manufacturer warranties apply on every item, since all products come from authorized channels.
Email us a photo within 48 hours of delivery. We dispatch a replacement the same day, no need to return the damaged item first.
Payments & checkout
Cash on delivery only. Pay your courier in cash when the package arrives — no card needed. We may add more payment options later, but for now COD is the only way to pay.
No. We never ask for card numbers, bank details, or any financial information on nsxdistribution.com. The only fields we collect at checkout are your name, email, phone, and shipping address — everything we need to deliver and reach you.
Yes, where required by state law. Tax is calculated at checkout based on your ship-to address.
Account & orders
No — guest checkout is supported. An account just gives you order history and faster checkout.
Email us within 1 hour of placing. After dispatch we can't modify it, but we'll process a return on arrival.
Email purchase@nsxdistribution.com within 1 hour. After that, refuse the package at delivery and we'll refund on return.
About the company
Yes. NSX Ventures LLC is a registered US limited liability company with EIN on file and a US-based team.